Help Center & FAQ
How long will it take for my custom order to arrive?
(Custom Photo Pendants-Dapper Diamond Sets-Nefertiti Sets-Bali Sets) Please allow 2 - 9 business days for the production of your order. Your order will be shipped immediately after. We recommend allowing 14 business days in total, any delays in shipping due to COVOID19 will be communicated. Please feel free to contact us at email@example.com
(Other Custom Name Jewelry) Please allow 14 business days for the production of your order. Your order will be shipped immediately after. Please allow 21 business days in total.
When will I receive my tracking information?
After your order placement you will receive a confirmation text or email. Once your order is out of production you will receive your tracking information immediately after. Please allow 2 - 9 business days after order placement to receive tracking information.
Does Third Times a Charmm offer local pickup?
We will very soon. If it is listed at checkout, it is available. You will receive pick up information via text or email.
How do I care for my jewelry?
Please visit our jewelry care page.
What is your refund policy?
We do not offer refunds on custom orders once they are in production. Please carefully enter your information to be sure it is correct. If your product is damage upon receiving, please contact us here firstname.lastname@example.org. We will handles those situations in a different manner.
Is the Jewelry Real Gold or Sterling Silver?
Though our products are beautiful and of very high quality, they are plated. We will be adding a Fine Jewelry section January 2021.
Need Help with Something Different? email@example.com